by Csongor Fekete | May 18, 2025 | AI, Business, Machine Learning
The FDA is accelerating its digital transformation by deploying an AI research tool, developed by the agency’s Center for Drug Evaluation and Research (CDER), across all centers by summer. Key takeaways from this initiative include the standardization of performance metrics, improved data analysis capabilities, and holistic coordination across departments. By enabling faster and more informed decision-making, the FDA is showcasing a strategic application of custom AI models in public sector operations.
For businesses in marketing and martech, this move provides a valuable blueprint. Just as the FDA enhances consistency and efficiency through AI, organizations can deploy custom Machine Learning models to integrate fragmented data, optimize customer interactions, and boost campaign performance. Holistic data analysis powered by AI consultancy can help uncover deeper insights into customer behavior and satisfaction, which are vital in today’s highly dynamic and personalized marketing environments.
An enterprise-level use-case could involve building a custom AI model via an AI agency to analyze and predict customer churn based on historical CRM data, inquiry logs, and product usage patterns. By centralizing these insights on a single platform—similar to the FDA’s tool—companies can proactively tailor marketing strategies and significantly increase customer satisfaction and retention. This demonstrates how AI experts can bring public sector innovation into the B2B or B2C domains for tremendous business value.
Original article: https://news.google.com/rss/articles/CBMimgFBVV95cUxNeW90VTNWS29BWFJ0cUlOWWJ1UXBqdWdNNnlJZXUzT2pOM1VKaTc3ZmxsNF9oX3ItQzFqQVJtMjdKZVJMVGQtZzA1dzUtTXRSeFM5blZUc29rV0xkZ3pObzNQOUhKLVdUZG03c1JRYVUzT0U2TGFraVdfTW1zUTZiT1ZQOER4dmtUQ3daU2FTZ2x3RXh2MmhfREN3?oc=5
by Csongor Fekete | May 18, 2025 | AI, Business, Machine Learning
Florida State University researchers have taken a significant step in demonstrating the potential of AI to improve diagnostic accuracy in complex medical evaluations. Their recent study focused on the use of large language models (LLMs) to support differential diagnosis — a critical process in which clinicians distinguish between diseases with similar symptoms.
Key findings revealed that AI systems, when deployed holistically, can match or exceed the diagnostic accuracy of medical professionals under specific conditions. Leveraging large-scale datasets and fine-tuned prompts, LLMs performed well, particularly when reinforced with structured medical reasoning frameworks. Accuracy notably improved when human expertise and AI capabilities were combined, highlighting the value of hybrid decision-making environments.
For martech and CRM platforms like HolistiCrm, this research offers a transferrable use-case: integrating similar Machine Learning models to improve customer insight diagnosis. Just as symptoms are analyzed medically, behavioral data and engagement signals can be interpreted by custom AI models to pinpoint pain points, churn risk, or satisfaction gaps in the customer journey.
An AI consultancy or AI agency can apply this paradigm by designing systems that triage customer issues, prioritize support interventions, and recommend optimized engagement strategies. For instance, marketing operations can benefit from AI-driven segmentation that mirrors clinical triage — identifying prospects with conversion-relevant behaviors. Such holistic integration would directly enhance performance metrics and customer satisfaction outcomes.
Investing in these diagnostic-style applications of AI transforms how businesses process data, moving from reactive forecasting to proactive decision-making. The result is sharper personalization, leaner marketing spend, and increased loyalty.
Read the original article: https://news.google.com/rss/articles/CBMi2wFBVV95cUxQSTU3RnBiYk1QVmI2aDluMXBnMGRYRlhqNXhYZjMyNFFJUlA2UHZZN1lFMFJDaU9zejNnRnZMZVpOeHQ4aHJuSlRQalo1cFAxODBhNUZQV2puUFdMbnBHekcyNFFUdXBpVjc4YUlCYVo4TXlVckJoemU2aXRiZU1nU05OOXJ1X3N6VHNBaVpEOWJsVDBTYmxJUUMySWxzendldGYyT1dDTndHQXZYSmlJZ2Z1V3RUdXNlRzBmSUcyeE5jdUZZTjlwM04zbWw4NkpNY2wyaVlDSEVDdWs?oc=5
by Csongor Fekete | May 17, 2025 | AI, Business, Machine Learning
The rise of AI-driven digital strategies is reshaping the way businesses approach audience engagement. The recent article from Business Insider, "Forget SEO. The hot new thing is 'AEO.' Here are the startups chasing this AI marketing phenomenon," introduces the concept of Answer Engine Optimization (AEO) as the next evolution in search marketing.
Unlike traditional SEO, which optimizes content for search engine rankings, AEO focuses on optimizing content for AI-powered answer engines like ChatGPT, Google's SGE, and AI-driven voice assistants. These engines are not just surfacing links—they're delivering direct answers based on a deeper semantic understanding of content.
Startups are now leveraging custom AI models to understand queries, build structured data, and create content that aligns with how AI interprets user intent. Founders and investors see AEO as an emerging martech frontier, shaping how customers discover, interact with, and develop trust in brands.
This shift toward AEO provides a significant opportunity for AI agencies and consultancies to help businesses adapt. By using holistic strategies that integrate NLP, knowledge graphs, and content engineering, companies can deliver AI-optimized experiences that boost performance and customer satisfaction.
A clear use-case for HolistiCrm would be enhancing lead generation systems with AEO principles. By training a Machine Learning model to craft structured, intent-rich content that ranks in AI-generated answers, marketing teams could drastically improve discovery and conversion rates—even without traditional SEO traffic. Delivering AI-ready content not only increases visibility but positions the brand as an authoritative voice in zero-click environments.
As AI reshapes user behavior, businesses must move beyond search mechanics and focus on semantic relevance and answer accuracy. AEO isn’t just a trend—it’s a strategic inflection point in modern customer acquisition, where AI experts and data-driven platforms like HolistiCrm can deliver transformative value.
Read the original article: https://news.google.com/rss/articles/CBMinAFBVV95cUxNYlA4NUJwV1I3RGl1VjN6Wnl5V1BaSVpEWmtJVXJNcE1ybFlMM3l6UzAwNzVSRVAtY2pjdGdwdHpXNWx6WU54aDljSVJ5TU5rMnhXZmFiU1psZ0lnYjdNVy11OC1FdERKNWxZeWE0ZFlvOHdUX1FTdTBCLU9RajdyblgzQXBXUVRucUV3MmJZclF1VFhEdXlLamh3NVU?oc=5
by Csongor Fekete | May 17, 2025 | AI, Business, Machine Learning
A recent article from MIT Technology Review explores how emerging machine learning models are enabling law enforcement to bypass facial recognition bans by using "face analyzers" instead of traditional facial recognition systems. These analyzers don't directly identify individuals but rely on AI to infer characteristics such as age, gender, or emotion from facial images, thereby operating in legal gray areas.
Key insights from the article include the increasing reliance on custom AI models that don’t match faces against identifiable databases, but still offer powerful profiling capabilities. These models deliver high performance without directly violating restrictions, raising ethical concerns about surveillance and consent. Regulatory environments are scrambling to catch up with how fast AI-powered technologies evolve, especially those that blur the lines between detection and identification.
From a business perspective, such use cases demonstrate how Machine Learning models can be adapted to meet both legal and operational constraints—providing utility without crossing compliance boundaries. While the article focuses on policing, the logic can be applied to marketing and martech. For example, customer-facing businesses can use face-analyzing AI in retail environments to tailor in-store experiences based on demographic traits without storing personal identities, enhancing customer satisfaction and improving marketing precision.
For AI agencies, AI experts, and AI consultancies like HolistiCrm, this serves as a reminder of the importance of developing holistic and ethical AI strategies. Custom AI models should not only boost performance but also respect privacy and trust—foundational factors in long-term business value creation.
Original article: https://news.google.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?oc=5.
by Csongor Fekete | May 16, 2025 | AI, Business, Machine Learning
As businesses continue to embrace AI-driven strategies, a common stumbling block is integrating these powerful systems with real-world data in a way that truly drives performance. A recent article from The Drum, “Here’s how to seamlessly connect an AI model with your company’s data,” outlines essential considerations for organizations aiming to unlock the full potential of AI within their operations.
The article emphasizes the importance of building infrastructure that supports real-time data flows, ensuring that custom AI models work with the most relevant and up-to-date information. Clean, structured, and accessible data is foundational. It also highlights the need for cross-department collaboration—between marketers, IT teams, and data scientists—so that the AI implementation aligns with actual business goals such as customer satisfaction and operational efficiency.
Key learnings include:
- Data readability and integration are crucial.
- Domain-specific Machine Learning models deliver the most value.
- Real-time feedback loops improve outcomes over time.
- Cross-functional input enhances system design and deployment.
At HolistiCrm, these insights reinforce the critical role of holistic martech strategies, where tailored AI solutions are not just layered on top of legacy systems but integrated at the core of customer experience and marketing analysis. A practical use-case stemming from this is the creation of a custom churn prediction model. When seamlessly connected with CRM and support ticket data, this model can help preemptively identify which customers are most likely to leave, enabling personalized retention campaigns—ultimately boosting long-term satisfaction and revenue retention.
Harnessing AI effectively is not just about having a powerful model, but about orchestrating a seamless flow between the model and the business’ own dynamic datasets. That’s where strategic AI consultancy, like an experienced AI agency, can unlock true martech advantages.
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